Shipping and returns

Free Shipping

Free shipping applies to STANDARD SHIPPING ONLY and to the lower 48 states only. Discount excludes: all home theater seating and all Ghost Chairs and Ghost Stools and Fiore Chairs. Coupon good for one time use and only one per transaction, coupon is not transferable, is not for resale or auction. No cash back. Void where prohibited. Sorry, no rain checks. No sales taxes excluding Illinois shipments and/or residents. Interior Express reserves the right to correct typographical errors. addresses.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our manufacturers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@royaltv.com

Damage Shipment:

Please inspect the packaging of your item(s) before signing for them when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@royaltv.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.